We strive to ensure your complete satisfaction with our products. Our rigorous authentication process guarantees that the items delivered to you meet the highest quality standards. Upon delivery, it is the customer’s responsibility to confirm that the product received is correct and in good condition, including checking the expiry date. However, we may provide a product replacement under the following conditions:

• The product received is defective.
• The product received does not match the order.
• The product received is past its expiry date.

If any of these conditions apply and you are unsatisfied with your purchase, you may return the product for an exchange, subject to the following terms:

1. Items must be returned in their original, untampered packaging and remain unused.
2. A valid original receipt provided with your purchase must be presented.
3. Returns must be made within 48 hours of purchase.

Returns That Do Not Meet These Conditions

We regret to inform you that we cannot accept returns or offer exchanges if the following apply:

• The product does not meet the conditions above.
• You simply changed your mind.
• The wrong product was purchased by mistake.

How to Request a Return

To initiate a return, please email us your order details, including the reason for the return, or call us at 0759148719. All replacement requests will be processed within 24 hours of receiving your request.

Thank you for choosing Riscon Medipharm. Your satisfaction and health are our priorities.